Frequently Asked Questions
I received the email with the password, but it is not working.
The most common reason is a "typo" error. Be sure you typed your username and password correctly.
Why can't I just send my reports through e-mail?
Sending sensitive medical and personal reports through e-mail is a violation of privacy that may lead to legal action. Case management data contains privileged and confidential information including social security numbers and medical conditions. E-mail is public; it's like sending an open postcard through the mail. It can be easily rerouted, misdirected and copied to unauthorized parties. The only protection against abuse is use of a secure system like CaseManagement.com E-Reports.
Is your E-Reports system reliable?
Yes! CaseManagement.com runs on dual 2.4 GHz Intel Pentium 4 processor servers with Fast RAID disk drives connected to the Net via OC12 Fiber Optics. We have a 99.9% up-time guarantee and the site is monitored automatically. Data is backed up daily. The servers are located in the original IBM PC manufacturing facility in Boca Raton, Florida, owned and operated by the Verio Network (a subsidiary of NTT), built to withstand Category 5 hurricanes. See a map of the network.
Is a subscription a one-time fee?
No. Subscriptions are monthly fees.
Are subscription fees refundable?
Subscription fees are nonrefundable. You may cancel your account subscription at any time in writing by e-mail. When we receive notice, your account will be cancelled on the last day of the most recent month.
Can you do different billing types, rates and time frames?
Yes, you can enter and edit rates, minutes, and hours for all types of work. The eBill contains sections for travel time and reimbursable expenses as well. And it all subtotals and totals automatically.
|
OTHER PRODUCTS
